Email Hosting FAQs

After your domain and email hosting service are active, create mailboxes through the Plesk control panel. You can choose the mailbox name, password, and storage limit based on your plan.

1. Log into your Plesk control panel and click Domains.
2. Select the domain for the new mailbox.
3. Open the Mail tab and click Create Email Address.
4. Enter the mailbox name, password, and storage limit, then click OK.
5. Your username is the full email address (for example, you@yourdomain.com).

You can access your mailbox through the provided webmail address or connect it to a supported email application using the supplied IMAP, POP3, and SMTP settings.

• Webmail: Open https://webmail.globalmcs.net or a configured custom address such as https://webmail.yourdomain.com only when supplied for your account with a matching certificate and sign in with your full email address and password.
• Email application: Use the IMAP, POP3, and SMTP settings provided after activation. IMAP with SSL/TLS is recommended for most users.

Use your activation details and the following standard settings. IMAP is recommended for synchronizing multiple devices.

• Username: Your full email address; use your mailbox password.
• IMAP (recommended): webmail.globalmcs.net, port 993, SSL/TLS.
• POP3 (alternative): webmail.globalmcs.net, port 995, SSL/TLS.
• SMTP: webmail.globalmcs.net, port 465 with SSL/TLS, or port 587 with STARTTLS.
• SMTP authentication: Required, using the same full email address and mailbox password as incoming mail.

Use the server hostname supplied for your account. A custom name such as mail.yourdomain.com works only when its DNS and valid certificate are configured for that name. If a certificate warning appears, stop and contact support to correct the hostname or certificate. Do not bypass the warning or disable certificate validation. Enter your password only in your own mail application or verified control panel, never in a support chat.

Choose one incoming protocol for a mailbox on a device; mixing IMAP and POP3 can cause confusing synchronization or server-copy behavior. Additional guides are in our FAQ library.

Create a forwarding rule through the Plesk control panel or contact support for assistance. Forwarding availability may depend on the mailbox and domain configuration.

1. Log into Plesk, open Domains, and select your domain.
2. Create or edit the email address you want to forward.
3. Open the Forwarding tab and enable mail forwarding.
4. Enter the destination address or addresses, then click OK.

Aliases can also route additional addresses, such as info@yourdomain.com, to an existing mailbox without creating a separate mailbox. Messages still count toward the destination mailbox's storage allowance, and alias/forwarding limits depend on the plan.

Yes. IMAP allows your messages and folders to synchronize across supported computers, phones, and tablets. Use IMAP rather than POP3 when you need the same mailbox on more than one device.

Yes, provided the domain can be configured with the required DNS records. You may need to add or update MX, SPF, DKIM, and DMARC records before email service can be activated. You do not need to transfer the domain registration to Global MCS. Keep your existing DNS provider if desired, and use the exact MX, SPF, DKIM, and DMARC values supplied for your account. Preserve unrelated records; do not guess or replace working records without checking their purpose.

Backup inclusion and retention must be confirmed for your specific email plan; this FAQ does not promise that a backup or restoration is available. Contact support for available restoration options and retention periods, and keep independent archives of important messages.