Frequently Asked Questions

Follow these steps to connect your Global MCS custom domain mailbox to the latest versions of Microsoft Outlook on Windows or Mac:

1. Open Microsoft Outlook and click File → Add Account (or Settings → Accounts → Add Account in the New Outlook).
2. Enter your full email address (e.g., you@yourdomain.com), click Advanced options, check "Let me set up my account manually", and click Connect.
3. Select IMAP (Recommended) or POP.
4. Configure the server settings:
   • Incoming Mail (IMAP): Server: webmail.globalmcs.net (or mail.yourdomain.com) • Port: 993 • Encryption method: SSL/TLS
   • Outgoing Mail (SMTP): Server: webmail.globalmcs.net (or mail.yourdomain.com) • Port: 465 (SSL/TLS) or 587 (STARTTLS) • Encryption: SSL/TLS
5. Check "Require logon using Secure Password Authentication (SPA)" (leave unchecked if your client authenticates via normal password over SSL) and ensure "My outgoing server (SMTP) requires authentication" is checked with "Use same settings as incoming mail server" enabled.
6. Enter your email account password and click Connect / Next. Outlook will test the connection and display "Account successfully added".

Configure your Global MCS mailbox in the native Apple Mail app on iPhone, iPad, or iPod Touch:

1. Open Settings on your iOS device → scroll down and tap Mail → tap Accounts → tap Add Account.
2. Select Other from the list of account providers, then tap Add Mail Account.
3. Enter your account details:
   • Name: Your full name or business name (as you want recipients to see).
   • Email: Your full email address (e.g., you@yourdomain.com).
   • Password: Your email password.
   • Description: A nickname for the account (e.g., Work Email).
4. Tap Next. Make sure IMAP is selected at the top tab.
5. Enter Server Information:
   • Incoming Mail Server: Host Name: webmail.globalmcs.net • Username: Your full email address • Password: Your email password.
   • Outgoing Mail Server (SMTP): Host Name: webmail.globalmcs.net • Username: Your full email address (required) • Password: Your email password (required).
6. Tap Next. iOS will verify the SSL certificates. If prompted with a certificate notice, tap Trust / Continue.
7. Enable Mail (and optionally Notes), then tap Save.

Connect your mailbox to the built-in Mail app on Apple Mac computers:

1. Launch the Mail app on your Mac.
2. In the top menu bar, click Mail → Add Account... (or click Settings / Preferences → Accounts → +).
3. Choose Other Mail Account... and click Continue.
4. Enter your Name, full Email Address, and Password, then click Sign In.
5. If prompted for manual server details:
   • Account Type: IMAP (Recommended) or POP.
   • Incoming Mail Server: webmail.globalmcs.net • User Name: Your full email address.
   • Outgoing Mail Server: webmail.globalmcs.net • User Name: Your full email address.
6. Click Sign In. Under Select the apps you want to use with this account, check Mail and click Done.
7. Verification Tip: In Mail → Settings → Accounts → Server Settings, verify that Automatically manage connection settings is enabled, or manually verify IMAP Port 993 (SSL/TLS) and SMTP Port 465 (SSL/TLS).

Set up your Global MCS email using the Gmail app or Samsung Email app on any Android device:

1. Open the Gmail app (or Samsung Email) → tap your profile avatar in the top right → select Add another account.
2. On the Set up email screen, choose Other.
3. Enter your full email address (e.g., you@yourdomain.com) → tap Manual setup → choose Personal (IMAP).
4. Enter your email account password and tap Next.
5. Incoming Server Settings:
   • Username: Your full email address.
   • Server: webmail.globalmcs.net
   • Port: 993 • Security type: SSL/TLS (or SSL/TLS - accept all certificates).
   Tap Next.
6. Outgoing Server Settings:
   • Require sign-in: Checked (ON).
   • Username: Your full email address.
   • SMTP Server: webmail.globalmcs.net
   • Port: 465 • Security type: SSL/TLS.
   Tap Next.
7. Select sync frequency and notification preferences, then enter your name as you would like it to appear on outbound emails. Tap Next / Done.

Configure Mozilla Thunderbird on Windows, Mac, or Linux:

1. Open Mozilla Thunderbird. From the main screen or menu (≡), click Account Settings → Account Actions → Add Mail Account.
2. Enter your Full Name, Email Address, and Password. Check "Remember password".
3. Click Configure manually at the bottom.
4. Enter the following connection details:
   • Incoming: Protocol: IMAP • Hostname: webmail.globalmcs.net • Port: 993 • Connection security: SSL/TLS • Authentication method: Normal password • Username: Your full email address.
   • Outgoing: Hostname: webmail.globalmcs.net • Port: 465 • Connection security: SSL/TLS • Authentication method: Normal password • Username: Your full email address.
5. Click Re-test to verify connection parameters with the server.
6. Click Done. Thunderbird will synchronize your folders and inbox immediately.

If Microsoft Outlook fails to open data files or reports errors, use Microsoft's built-in Inbox Repair Tool (SCANPST.EXE):

1. Exit Outlook completely.
2. Locate SCANPST.EXE on your computer (typically found in C:\Program Files\Microsoft Office\root\Office16\SCANPST.EXE or C:\Program Files (x86)\Microsoft Office\root\Office16\).
3. Double-click SCANPST.EXE to launch the tool.
4. Click Browse and locate your .pst or .ost file (usually in C:\Users\%username%\AppData\Local\Microsoft\Outlook or Documents\Outlook Files).
5. Click Start to scan for integrity errors and folder structure problems.
6. When errors are detected, ensure "Make a backup of scanned file before repairing" is checked, then click Repair.
7. Once complete, restart Outlook. If items were damaged, check the rebuilt Lost and Found folder.

You can access your email from any computer or mobile browser without configuring any client software:

1. Open your preferred browser (Chrome, Safari, Edge, Firefox).
2. Navigate to https://webmail.globalmcs.net (or https://webmail.yourdomain.com).
3. Enter your full email address (e.g. you@yourdomain.com) as the Username.
4. Enter your email password and click Log in.

You can change your password via Webmail or through your Plesk Control Panel:

• Via Webmail: Log in at https://webmail.globalmcs.net → click Settings / Options → select Password (or Account → Security) → enter your current password, type your new strong password, and click Save.
• Via Plesk Control Panel: Log into Plesk → go to Mail → click on your email address → enter your new password in the password fields → click OK.

Add a professional signature with your contact details, phone number, and company logo:

1. Log into Webmail at https://webmail.globalmcs.net.
2. Click on Settings (gear icon in the top right or left navigation).
3. Select Identities → click on your email address identity.
4. Scroll down to the Signature section. You can check HTML signature to add styled text, links, or logo images.
5. Enter your signature details and click Save.

Set up automated replies when you are out of the office or on vacation:

1. Log into your Plesk Control Panel.
2. Navigate to Mail → click on your email address.
3. Open the Auto-Reply tab.
4. Check the box to Switch on auto-reply.
5. Specify the auto-reply message subject and body text.
6. Optionally set an end date so the autoresponder turns off automatically when you return.
7. Click OK to activate.

Web hosting provides the server storage, network connectivity, and server configuration needed to make your website accessible on the internet. When someone types your domain name into a browser, the hosting server delivers your site's files and pages to them.

Shared web hosting is an economical hosting environment where multiple websites share the resources of a single physical server (CPU, RAM, disk space, and bandwidth). Each account has its own isolated file directory and control panel access. It is the most popular hosting type for small-to-medium websites, blogs, and informational business sites.

Yes. You can point additional domain names to your hosting account as domain aliases (which display the same content as your primary site) or, depending on your plan tier, set up additional separate websites within your account.

Yes. You do not need to transfer your domain registration to Global MCS to use our web hosting. Simply update your domain's nameservers or DNS A record at your current registrar to point to your Global MCS server IP address.

Your hosting account is activated automatically once your payment is processed. If you are using an existing domain, it will connect to your hosting as soon as your DNS records are pointed to our servers (typically 1 to 24 hours). If you registered a new domain, DNS propagation usually takes 2 to 48 hours.

Yes. You have 24/7 access to update your website files, databases, and content through the Plesk control panel, SFTP/FTP, or your content management system (such as WordPress).

Yes. For Linux hosting, you can log in via SFTP/FTP using the primary username and password configured for your account or subscription in the Plesk control panel.

Yes, you can create separate, isolated FTP user accounts for each domain name or directory associated with your hosting account directly in the Plesk control panel.

Our shared hosting plans include the industry-standard Plesk control panel. Plesk provides an intuitive, web-based interface for managing files, databases, email accounts, DNS settings, SSL certificates, and 1-click application installations.

All content hosted on Global MCS servers must comply with applicable state and federal laws and our Acceptable Use Policy and Terms of Service. Spam, malware, phishing, copyright infringement, and abusive scripts are strictly prohibited.

After your domain and email hosting service are active, create mailboxes through the Plesk control panel. You can choose the mailbox name, password, and storage limit based on your plan.

1. Log into your Plesk control panel and click Domains.
2. Select the domain for the new mailbox.
3. Open the Mail tab and click Create Email Address.
4. Enter the mailbox name, password, and storage limit, then click OK.
5. Your username is the full email address (for example, you@yourdomain.com).

You can access your mailbox through the provided webmail address or connect it to a supported email application using the supplied IMAP, POP3, and SMTP settings.

• Webmail: Open https://webmail.globalmcs.net or https://webmail.yourdomain.com and sign in with your full email address and password.
• Email application: Use the IMAP, POP3, and SMTP settings provided after activation. IMAP with SSL/TLS is recommended for most users.

Use the setup instructions provided after activation. You will need your full email address, mailbox password, incoming server settings, and outgoing SMTP settings. IMAP with SSL/TLS is recommended for most users.

• Username: Your full email address (for example, user@yourdomain.com)
• Password: Your mailbox password
• IMAP (recommended): webmail.globalmcs.net, port 993, SSL/TLS
• POP3: webmail.globalmcs.net, port 995, SSL/TLS
• SMTP: webmail.globalmcs.net, port 465 with SSL/TLS or port 587 with STARTTLS
• SMTP authentication: Required, using the same username and password as incoming mail

Do not configure the same mailbox with both IMAP and POP3 on the same device. Additional client guides are available in our FAQ library.

Create a forwarding rule through the Plesk control panel or contact support for assistance. Forwarding availability may depend on the mailbox and domain configuration.

1. Log into Plesk, open Domains, and select your domain.
2. Create or edit the email address you want to forward.
3. Open the Forwarding tab and enable mail forwarding.
4. Enter the destination address or addresses, then click OK.

Aliases can also route additional addresses, such as info@yourdomain.com, to an existing mailbox without using an extra mailbox quota.

Yes. IMAP allows your messages and folders to synchronize across supported computers, phones, and tablets. Use IMAP rather than POP3 when you need the same mailbox on more than one device.

Yes, provided the domain can be configured with the required DNS records. You may need to add or update MX, SPF, DKIM, and DMARC records before email service can be activated. You do not need to transfer the domain registration to Global MCS.

Mailbox backups are not intended to replace an independent archive. Contact support for information about available restoration options and retention periods, and keep independent copies of important messages.

A VPS is an isolated virtual server with allocated CPU, memory, storage, and network resources. It provides more control and flexibility than shared hosting at a lower cost than a physical dedicated server.

Each plan includes the selected virtual CPU, memory, SSD storage, monthly data transfer allowance, operating system image, public networking, and root or administrator access.

You can host business applications, websites, online stores, APIs, databases, and development environments. With root or administrator access, you choose and configure the software stack for your workload.

VPS plans are available with Linux or Windows Server operating system images. Windows plans include licensing in the selected plan price unless otherwise stated in your quote.

These VPS plans are self-managed by default. All plans include infrastructure monitoring and technical support for the hosting environment. Application installation, server hardening, migrations, and ongoing administration are available as additional services.

Customers are responsible for server and application security configuration unless they purchase a managed administration or security service. We monitor infrastructure and assist with hosting-environment issues.

Backups are not included by default. Optional snapshots or backup services are available for an additional fee.

Use the VPS configurator to choose your server region, operating system, plan type, network option, and server size. Then set an instance name and quantity to continue to checkout.

No. VPS plans provide the server environment but do not automatically include mailbox hosting. Email hosting is available separately via our Email Hosting Plans or third-party providers.

We follow a transparent 8-step process: 1. Free Custom Sample Draft • 2. Contact Form • 3. Initial Phone Call • 4. Proposal Delivery • 5. Questionnaire • 6. Staging Draft & Revisions • 7. Contract & Launch • 8. 100% Satisfaction Guarantee.

We are so confident in our web design craftsmanship that we will create a custom draft concept of your new website before you sign any contract or pay anything. If you like it, we proceed together. If not, there are no hard feelings and zero obligations.

Yes, 100%! All websites crafted by Global MCS are built mobile-first and fluidly responsive across smartphones, tablets, laptops, and ultra-wide desktop monitors.

We stand behind our services with a 30-Day Money Back Guarantee. If our service falls short of your expectations within the first 30 days, we promise a full refund.

Access your hosting environment, databases, and files through the secure Plesk Control Panel:

1. Open your web browser and navigate to the Global MCS Plesk portal at https://plesk1.globalmcs.net/ (or https://yourdomain.com/).
2. Enter your hosting Username (received in your welcome email).
3. Enter your account Password.
4. Click Log In to enter the dashboard.

Tip: You can also log in automatically with single sign-on through your Client Portal under Services → Active Hosting → Log in to Plesk.

All domains hosted with Global MCS must have their DNS nameservers pointed to the following authoritative servers for website, email, and SSL services to function properly:

• NS1.GLOBALMCS.NET
• NS2.GLOBALMCS.NET
• NS3.GLOBALMCS.NET
• NS4.GLOBALMCS.NET

Note: After updating your nameservers at your domain registrar, please allow 2 to 24 hours for global DNS propagation.

All custom domain mailboxes hosted with Global MCS use the following secure server configuration:

• Incoming Mail (IMAP with SSL - Recommended): Server: webmail.globalmcs.net (or mail.yourdomain.com) • Port: 993 • Security: SSL/TLS
• Incoming Mail (POP3 with SSL): Server: webmail.globalmcs.net (or mail.yourdomain.com) • Port: 995 • Security: SSL/TLS
• Outgoing Mail (SMTP with SSL): Server: webmail.globalmcs.net (or mail.yourdomain.com) • Port: 465 (SSL/TLS) or 587 (STARTTLS) • Security: SSL/TLS
• Authentication: Required for outgoing SMTP. Use your full email address (e.g., name@yourdomain.com) and mailbox password.

Setting correct file permissions is essential for website security, PHP execution, and script functionality:

Recommended Standard Permissions:

• 755 (rwxr-xr-x): Standard for all directories, PHP executable scripts, and cgi-bin folders.
• 644 (rw-r--r--): Standard for HTML, CSS, JavaScript, images, and static document files.
• 400 or 440: Highly secure for configuration files containing database passwords (e.g., wp-config.php).

How to Change Permissions:

1. Via Plesk File Manager: Log into Plesk → go to Files → navigate to the file/folder → click the hamburger icon/properties next to the item → select Change Permissions → adjust read/write/execute permissions and click OK.
2. Via FTP Client (FileZilla / WinSCP): Connect via SFTP/FTP → right-click any file or folder → choose File permissions... (or chmod) → enter 755 for folders or 644 for files → click OK.

A domain name is the web address people use to visit your website, such as example.com.

Yes. You can register and manage a domain separately from web hosting. Hosting can be added later.

Yes. You can point an externally registered domain to Global MCS hosting by updating its nameservers or DNS records.

Registration and renewal prices may differ by extension. Review the renewal price before completing your order.

Most eligible domains can be transferred after they are unlocked and the required authorization code is provided. Certain registry restrictions may apply.

Domain privacy helps limit the public display of personal registration information where supported by the domain extension and registry.

DNS changes may begin working quickly but can take up to the record’s caching or propagation period to appear everywhere.

A registered domain name cannot normally be renamed. You would need to register a different domain and redirect or migrate the website.