Frequently Asked Questions

Add your Global MCS mailbox using the instructions for your Outlook edition. Menu labels vary by release.

1. Classic Outlook for Windows: Open File → Add Account, enter your full email address, open Advanced options, choose manual setup, and select IMAP.
2. New Outlook for Windows: Open View → View settings → Accounts → Your accounts → Add Account. Enter your address and follow the prompts; use the IMAP/manual settings when requested. Do not look for the classic Advanced options screen here.
3. Enter the incoming and outgoing settings below. If using POP3 instead, use its separate incoming port.
4. Where shown, leave Require logon using Secure Password Authentication (SPA) unchecked. Use normal mailbox-password authentication over the encrypted connection. Enable outgoing SMTP authentication with the same credentials.
5. Complete the connection test and finish setup. For Outlook for Mac, use that edition's Add Account flow; Windows menu paths do not apply.

• Username: Your full email address; use your mailbox password.
• IMAP (recommended): webmail.globalmcs.net, port 993, SSL/TLS.
• POP3 (alternative): webmail.globalmcs.net, port 995, SSL/TLS.
• SMTP: webmail.globalmcs.net, port 465 with SSL/TLS, or port 587 with STARTTLS.
• SMTP authentication: Required, using the same full email address and mailbox password as incoming mail.

Use the server hostname supplied for your account. A custom name such as mail.yourdomain.com works only when its DNS and valid certificate are configured for that name. If a certificate warning appears, stop and contact support to correct the hostname or certificate. Do not bypass the warning or disable certificate validation. Enter your password only in your own mail application or verified control panel, never in a support chat.

Add the mailbox to Apple Mail on iPhone or iPad. Current versions use Settings → Apps → Mail → Mail Accounts → Add Account; older versions may place Mail directly under Settings.

1. Enter your email address and continue. For manual setup choose Add Other Account → Mail Account (older versions may show Other → Add Mail Account).
2. Enter your display name, full email address, mailbox password, and an account description.
3. If automatic setup cannot find the account, choose IMAP and enter the incoming and outgoing server details below. The outgoing username and password are required.
4. Continue verification, enable Mail, and save. In the account's advanced/server settings, confirm the selected secure ports.

• Username: Your full email address; use your mailbox password.
• IMAP (recommended): webmail.globalmcs.net, port 993, SSL/TLS.
• POP3 (alternative): webmail.globalmcs.net, port 995, SSL/TLS.
• SMTP: webmail.globalmcs.net, port 465 with SSL/TLS, or port 587 with STARTTLS.
• SMTP authentication: Required, using the same full email address and mailbox password as incoming mail.

Use the server hostname supplied for your account. A custom name such as mail.yourdomain.com works only when its DNS and valid certificate are configured for that name. If a certificate warning appears, stop and contact support to correct the hostname or certificate. Do not bypass the warning or disable certificate validation. Enter your password only in your own mail application or verified control panel, never in a support chat.

1. Open the Mac Mail app and select Mail → Add Account.
2. Enter your email address and continue. If a provider list appears, choose Other Mail Account.
3. Enter your display name, full email address, and mailbox password. When manual settings are requested, choose IMAP and enter the incoming and outgoing server information below.
4. Complete sign-in, select Mail, and finish. Under Mail → Settings → Accounts → Server Settings, review the connection settings if automatic setup does not work. Older releases call Settings Preferences.

• Username: Your full email address; use your mailbox password.
• IMAP (recommended): webmail.globalmcs.net, port 993, SSL/TLS.
• POP3 (alternative): webmail.globalmcs.net, port 995, SSL/TLS.
• SMTP: webmail.globalmcs.net, port 465 with SSL/TLS, or port 587 with STARTTLS.
• SMTP authentication: Required, using the same full email address and mailbox password as incoming mail.

Use the server hostname supplied for your account. A custom name such as mail.yourdomain.com works only when its DNS and valid certificate are configured for that name. If a certificate warning appears, stop and contact support to correct the hostname or certificate. Do not bypass the warning or disable certificate validation. Enter your password only in your own mail application or verified control panel, never in a support chat.

The steps below are for the Gmail app on Android. Samsung Email has a different interface: use its Add account/manual setup flow and the same server settings.

1. In Gmail, tap your profile picture, then Add another account → Other.
2. Enter your full email address, tap Next, select Personal (IMAP), and enter your mailbox password. Some versions offer Manual setup.
3. Enter the incoming IMAP settings below and continue.
4. Enter the outgoing SMTP settings, with sign-in required and your full email address and mailbox password.
5. Finish setup and choose your synchronization, notification, and display-name preferences.

• Username: Your full email address; use your mailbox password.
• IMAP (recommended): webmail.globalmcs.net, port 993, SSL/TLS.
• POP3 (alternative): webmail.globalmcs.net, port 995, SSL/TLS.
• SMTP: webmail.globalmcs.net, port 465 with SSL/TLS, or port 587 with STARTTLS.
• SMTP authentication: Required, using the same full email address and mailbox password as incoming mail.

Use the server hostname supplied for your account. A custom name such as mail.yourdomain.com works only when its DNS and valid certificate are configured for that name. If a certificate warning appears, stop and contact support to correct the hostname or certificate. Do not bypass the warning or disable certificate validation. Enter your password only in your own mail application or verified control panel, never in a support chat.

Add your mailbox in Thunderbird on Windows, macOS, or Linux. Menu labels vary by release.

1. Open Account Settings and use Account Actions → Add Mail Account, or the welcome screen's existing-email-account option.
2. Enter your display name, full email address, and mailbox password. Saving the password on your own device is optional.
3. Choose Configure manually. Set IMAP and SMTP using the ports and security options below; use Normal password authentication and the full email address for both usernames.
4. Choose Re-test, then Done once the settings verify. Allow time for folders and messages to synchronize.

• Username: Your full email address; use your mailbox password.
• IMAP (recommended): webmail.globalmcs.net, port 993, SSL/TLS.
• POP3 (alternative): webmail.globalmcs.net, port 995, SSL/TLS.
• SMTP: webmail.globalmcs.net, port 465 with SSL/TLS, or port 587 with STARTTLS.
• SMTP authentication: Required, using the same full email address and mailbox password as incoming mail.

Use the server hostname supplied for your account. A custom name such as mail.yourdomain.com works only when its DNS and valid certificate are configured for that name. If a certificate warning appears, stop and contact support to correct the hostname or certificate. Do not bypass the warning or disable certificate validation. Enter your password only in your own mail application or verified control panel, never in a support chat.

For classic Outlook on Windows, first identify the data file under File → Account Settings → Account Settings → Data Files. Close Outlook and make an independent backup before repairs.

1. PST files: Locate SCANPST.EXE in your Office installation, commonly C:\Program Files\Microsoft Office\root\Office16\ or its Program Files (x86) equivalent. The location depends on installation.
2. Open SCANPST, browse to the affected .pst, and start the scan.
3. If errors are found, keep the backup option enabled and choose Repair. Restart Outlook and review recovered folders, including Lost and Found. Recovery is not guaranteed.

OST files: These are normally synchronized caches, not standalone PST archives. For Exchange, Outlook can recreate the OST from the server. Before any cache/profile recreation, confirm server copies exist and back up or export unsynchronized mail and local-only folders, contacts, and calendars. For an IMAP mailbox or uncertain data, ask support for the appropriate recovery procedure rather than deleting the OST. Do not use the PST repair steps indiscriminately for OST files or new Outlook.

You can access your email from any computer or mobile browser without configuring any client software:

1. Open your preferred browser (Chrome, Safari, Edge, Firefox).
2. Navigate to https://webmail.globalmcs.net (or the custom https://webmail.yourdomain.com address only if supplied and configured for your account with valid DNS and a matching certificate).
3. Enter your full email address (e.g. you@yourdomain.com) as the Username.
4. Enter your email password and click Log in.

Stop and contact support if your browser reports a certificate warning.

In your authorized Plesk Control Panel, open Mail, select your email address, enter and confirm a new strong password, then save with OK or Apply. Available controls depend on your account permissions.

If your Webmail installation exposes a password-change option, you may use that option in its settings; it is not available in every webmail app. Otherwise use Plesk or ask support for the account-recovery route. Update the saved password on your own mail clients afterward. Never send your current or new password in chat.

For Roundcube Webmail, sign in at https://webmail.globalmcs.net, open Settings → Identities, and select your address. Enter your signature and save. Where available, enable the HTML editor to include formatting, links, or a logo.

Other webmail apps use different menus. A webmail signature does not automatically configure the signature in Outlook or other mail clients.

Set up automated replies when you are out of the office or on vacation:

1. Log into your Plesk Control Panel.
2. Navigate to Mail → click on your email address.
3. Open the Auto-Reply tab.
4. Check the box to Switch on auto-reply.
5. Specify the auto-reply message subject and body text.
6. Optionally set an end date so the autoresponder turns off automatically when you return.
7. Click OK to activate.

Web hosting provides the server storage, network connectivity, and server configuration needed to make your website accessible on the internet. When someone types your domain name into a browser, the hosting server delivers your site's files and pages to them.

Shared web hosting is an economical hosting environment where multiple websites share the resources of a single physical server (CPU, RAM, disk space, and bandwidth). Each account has its own isolated file directory and control panel access. It is the most popular hosting type for small-to-medium websites, blogs, and informational business sites.

Yes. You can point additional domain names to your hosting account as domain aliases (which display the same content as your primary site) or, depending on your plan tier, set up additional separate websites within your account.

Yes. You can keep your domain registration and DNS provider. At the current DNS provider, apply the website records supplied with your Global MCS account, using the exact assigned IP address. Alternatively, you can delegate DNS to Global MCS using the nameservers confirmed for your account. Preserve existing mail and other service records before changing DNS providers.

Hosting activation follows payment processing; use your activation confirmation and supplied settings to confirm that your account is ready. Website availability also depends on publishing your site and configuring the domain correctly.

DNS changes often start working within a few hours, but allow up to 48 hours as a general estimate. Existing record TTLs, resolver caches, and registry updates affect timing; this is not a guaranteed deadline.

Yes. You can access and update your website content through Plesk, your content management system (such as WordPress), or the file-transfer protocol enabled for your account. This is self-service access, not a promise of unlimited staff editing or uninterrupted availability.

File-transfer access is available through your hosting account. Use the hostname, username, and protocol supplied in Plesk or your activation details. Prefer an encrypted connection: FTPS is FTP protected by TLS; SFTP uses SSH and requires SSH access to be enabled for the subscription/system user.

Do not assume FTP and SFTP use the same port or that an additional FTP account also has SSH/SFTP access. Ask support if the enabled protocol or access details are unclear.

Yes, where your plan and permissions allow it, you can create additional FTP accounts in Plesk and restrict them to a specific website directory. Use each account's assigned home directory and encrypted FTPS where supported. Additional FTP accounts do not automatically receive SSH/SFTP access.

Our shared hosting plans include the industry-standard Plesk control panel. Plesk provides an intuitive, web-based interface for managing files, databases, email accounts, DNS settings, SSL certificates, and 1-click application installations. Available tools and limits depend on your subscription and permissions.

All content hosted on Global MCS servers must comply with applicable state and federal laws and our Acceptable Use Policy and Terms of Service. Spam, malware, phishing, copyright infringement, and abusive scripts are strictly prohibited.

After your domain and email hosting service are active, create mailboxes through the Plesk control panel. You can choose the mailbox name, password, and storage limit based on your plan.

1. Log into your Plesk control panel and click Domains.
2. Select the domain for the new mailbox.
3. Open the Mail tab and click Create Email Address.
4. Enter the mailbox name, password, and storage limit, then click OK.
5. Your username is the full email address (for example, you@yourdomain.com).

You can access your mailbox through the provided webmail address or connect it to a supported email application using the supplied IMAP, POP3, and SMTP settings.

• Webmail: Open https://webmail.globalmcs.net or a configured custom address such as https://webmail.yourdomain.com only when supplied for your account with a matching certificate and sign in with your full email address and password.
• Email application: Use the IMAP, POP3, and SMTP settings provided after activation. IMAP with SSL/TLS is recommended for most users.

Use your activation details and the following standard settings. IMAP is recommended for synchronizing multiple devices.

• Username: Your full email address; use your mailbox password.
• IMAP (recommended): webmail.globalmcs.net, port 993, SSL/TLS.
• POP3 (alternative): webmail.globalmcs.net, port 995, SSL/TLS.
• SMTP: webmail.globalmcs.net, port 465 with SSL/TLS, or port 587 with STARTTLS.
• SMTP authentication: Required, using the same full email address and mailbox password as incoming mail.

Use the server hostname supplied for your account. A custom name such as mail.yourdomain.com works only when its DNS and valid certificate are configured for that name. If a certificate warning appears, stop and contact support to correct the hostname or certificate. Do not bypass the warning or disable certificate validation. Enter your password only in your own mail application or verified control panel, never in a support chat.

Choose one incoming protocol for a mailbox on a device; mixing IMAP and POP3 can cause confusing synchronization or server-copy behavior. Additional guides are in our FAQ library.

Create a forwarding rule through the Plesk control panel or contact support for assistance. Forwarding availability may depend on the mailbox and domain configuration.

1. Log into Plesk, open Domains, and select your domain.
2. Create or edit the email address you want to forward.
3. Open the Forwarding tab and enable mail forwarding.
4. Enter the destination address or addresses, then click OK.

Aliases can also route additional addresses, such as info@yourdomain.com, to an existing mailbox without creating a separate mailbox. Messages still count toward the destination mailbox's storage allowance, and alias/forwarding limits depend on the plan.

Yes. IMAP allows your messages and folders to synchronize across supported computers, phones, and tablets. Use IMAP rather than POP3 when you need the same mailbox on more than one device.

Yes, provided the domain can be configured with the required DNS records. You may need to add or update MX, SPF, DKIM, and DMARC records before email service can be activated. You do not need to transfer the domain registration to Global MCS. Keep your existing DNS provider if desired, and use the exact MX, SPF, DKIM, and DMARC values supplied for your account. Preserve unrelated records; do not guess or replace working records without checking their purpose.

Backup inclusion and retention must be confirmed for your specific email plan; this FAQ does not promise that a backup or restoration is available. Contact support for available restoration options and retention periods, and keep independent archives of important messages.

A VPS is an isolated virtual server with allocated CPU, memory, storage, and network resources. It provides more control and flexibility than shared hosting at a lower cost than a physical dedicated server.

Each plan includes the selected virtual CPU, memory, SSD storage, monthly data transfer allowance, operating system image, public networking, and root or administrator access. Exact allocations and available options are shown in the selected plan and order; do not assume the same limits across plans.

You can host business applications, websites, online stores, APIs, databases, and development environments. With root or administrator access, you choose and configure the software stack for your workload. Workloads must fit your allocated resources and comply with our Acceptable Use Policy.

VPS plans are available with Linux or Windows Server operating system images. Windows plans include licensing in the selected plan price unless otherwise stated in your quote.

These VPS plans are self-managed by default. All plans include infrastructure monitoring and technical support for the hosting environment. Application installation, server hardening, migrations, and ongoing administration are available as additional services.

Customers are responsible for server and application security configuration unless they purchase a managed administration or security service. We monitor infrastructure and assist with hosting-environment issues.

Backups are not included by default. Optional snapshots or backup services are available for an additional fee.

Use the VPS configurator to choose your server region, operating system, plan type, network option, and server size. Then set an instance name and quantity to continue to checkout. Available choices can vary by region and current catalog; review the final specifications and price before ordering.

No. VPS plans provide the server environment but do not automatically include mailbox hosting. Email hosting is available separately via our Email Hosting Plans or third-party providers.

Our published process covers: 1. Free custom sample draft; 2. Contact form; 3. Initial consultation call; 4. Proposal; 5. Project questionnaire; 6. Staging draft and revisions; 7. Agreement and launch; 8. Review of the initial draft with no obligation to proceed.

The free initial concept comes before contract or payment. Confirm the paid project's deliverables, revision allowance, timeline, and acceptance arrangements in your proposal and agreement. The free-draft offer is not a blanket refund guarantee for completed work.

We offer a free custom draft concept before you sign a contract or pay. If you choose not to proceed after reviewing the initial sample, there is no obligation. The initial concept is the free offer; confirm the scope, revisions, schedule, and price of any subsequent work in the proposal and agreement.

Yes. Our website packages include responsive design for desktop, tablet, and mobile screens. Layouts adapt to different screen sizes; agree on any specialized device, browser, or application requirements during planning so they can be included in the project's testing scope.

Our Terms of Service describe a 30-Day Money Back Guarantee for eligible hosting packages. If the service falls short of your expectations, a refund may be requested within 30 days of initial service activation.

This is not a promise that every plan, web-design project, domain, or other service is refundable. Review your service order, quote, and applicable terms, and contact us to confirm eligibility and request a review. The free initial web-design draft is a separate offer with no obligation to proceed.

Yes. Start by sharing your current website address, what is working, what needs improvement, and the goals for the new site. We can discuss a focused improvement or a custom redesign, with the platform and features chosen for your needs.

The proposal should identify which content, integrations, and URLs will be retained or migrated, along with the launch plan. Review our web design services or contact us to discuss your existing site.

Yes. A website project does not automatically require a domain-registration transfer or an email-provider change. Tell us where your domain, DNS, website, and email are currently managed so the launch can be planned around the services you want to keep.

Before changing hosting or nameservers, review and preserve the required email and other DNS records. Any migration work and responsibility for DNS changes should be agreed in the project scope. Do not send passwords or transfer authorization codes in chat.

Review the current website packages as a starting point. The final cost and schedule depend on page count, functionality, content readiness, integrations, and revision needs.

We discuss your requirements and provide a proposal defining the agreed deliverables, price, milestones, and timeline. Confirm recurring hosting and any separate software or third-party costs before committing. An initial inquiry or demo does not establish a fixed delivery date or final project price.

Our website packages include content insertion from client-provided text and images, with on-page search optimization varying by package. Tell us if you need writing, editing, content planning, or additional search work so it can be scoped in the proposal.

Clear, useful pages, accurate business information, and an accessible site structure can support discovery. If visibility in AI-generated search answers is a goal, discuss that during planning. Search rankings, indexing, traffic, leads, and inclusion or placement in AI answers cannot be guaranteed.

Browse our website demo directory and use the industry filters to explore design ideas and features.

Your website is custom-built for your business. If you like a particular layout or feature from a demo, we can recreate it as part of your custom design. Share the demo link and the details you like when you contact us.

Confirm ownership and handover in the written proposal and agreement before work begins. Ask what rights you receive to the custom design, code, and content; what files or administrator access will be delivered; and whether any conditions apply.

Third-party software, fonts, stock media, and platform services may have their own licenses. The agreement should distinguish those items from your own materials and custom project deliverables. This FAQ does not replace or create ownership terms.

The published website packages include one year of general-purpose cloud hosting, selected for the website's requirements. Hosting renews annually after the first year. Domain registration, business email, premium software, and third-party services are billed separately.

Post-launch support and revision allowances depend on the selected package and agreement. Discuss ongoing content updates, software maintenance, backups, and support responsibilities in your proposal; do not assume unlimited maintenance is included. Use the Client Dashboard for account and billing management, and Plesk for enabled hosting controls.

Use our contact form and select Web Design Services. Share your business goals, existing website if any, desired pages or features, and any demo links or design details you like.

You can request a free custom initial draft before contract or payment, with no obligation to proceed. We then discuss your needs and define the proposed scope, cost, and timeline before further work is agreed. Send project information, not passwords or payment details.

For hosting control, open https://plesk1.globalmcs.net/ and sign in with the hosting credentials supplied for your account. Plesk manages hosting files, databases, mail, and other enabled subscription features.

For user account and billing management, open https://dashboard.globalmcs.net/. These are separate destinations; no automatic single sign-on is assumed. If you cannot sign in, contact support without sending your password.

You do not have to move your domain registration or use Global MCS nameservers to host a website or mailbox here. You may keep external DNS and apply the exact website and email records supplied for your account.

If you choose Global MCS-managed DNS, confirm the nameserver assignment in your activation details before changing delegation. The Global MCS nameserver set is:

• NS1.GLOBALMCS.NET
• NS2.GLOBALMCS.NET
• NS3.GLOBALMCS.NET
• NS4.GLOBALMCS.NET

Ensure the destination DNS zone contains your website, mail, verification, and other required records before switching nameservers. Ask support for the assigned IP/MX values rather than guessing.

DNS changes often start working within a few hours, but allow up to 48 hours as a general estimate. Existing record TTLs, resolver caches, and registry updates affect timing; this is not a guaranteed deadline.

Use your activation details for any account-specific differences from these standard mail settings:

• Username: Your full email address; use your mailbox password.
• IMAP (recommended): webmail.globalmcs.net, port 993, SSL/TLS.
• POP3 (alternative): webmail.globalmcs.net, port 995, SSL/TLS.
• SMTP: webmail.globalmcs.net, port 465 with SSL/TLS, or port 587 with STARTTLS.
• SMTP authentication: Required, using the same full email address and mailbox password as incoming mail.

Use the server hostname supplied for your account. A custom name such as mail.yourdomain.com works only when its DNS and valid certificate are configured for that name. If a certificate warning appears, stop and contact support to correct the hostname or certificate. Do not bypass the warning or disable certificate validation. Enter your password only in your own mail application or verified control panel, never in a support chat.

For typical Linux hosting, 755 is a common directory permission and 644 is common for files, including PHP files served through the web server. These are starting points, not universal rules: ownership, the PHP handler, application requirements, and ACLs determine the right access.

PHP files do not normally need an executable bit. CGI or command-line executables may need different permissions. Sensitive configuration files may use 400 or 440 only when the required service user can still read them and the application does not need to write them. Windows hosting uses different permission controls.

1. In Plesk Files, find the specific file/folder and open its permissions control, where available.
2. Alternatively, use the permissions/properties control in an authorized file-transfer client such as FileZilla or WinSCP, if supported by the server/protocol.
3. Record the existing permissions, change only the required item, and verify the application afterward. Do not apply blanket recursive changes or 777 to solve an error; ask support when ownership or required access is unclear.

A domain name is the web address people use to visit your website, such as example.com.

Yes. You can register and manage a domain separately from web hosting. Hosting can be added later.

Yes. Keep your domain at its current registrar and use either external DNS with the exact Global MCS hosting records supplied for your account, or the assigned Global MCS nameservers if choosing managed DNS. Preserve existing email and other service records before changing DNS delegation.

Registration and renewal prices may differ by extension. Review the renewal price before completing your order.

Most eligible domains can be transferred after they are unlocked and the required authorization code is provided. Certain registry restrictions may apply. Enter any authorization code only in the verified transfer-order workflow, not in public or support chat.

Domain privacy helps limit the public display of personal registration information where supported by the domain extension and registry.

DNS changes often start working within a few hours, but allow up to 48 hours as a general estimate. Existing record TTLs, resolver caches, and registry updates affect timing; this is not a guaranteed deadline. Check that the authoritative DNS records are correct; waiting will not fix an incorrect record.

A registered domain name cannot normally be renamed. You would need to register a different domain and redirect or migrate the website.